Closed nowopens in 6 h 7 min
Contact VSIM supportTalk to a real person.Most replies land in 30 minutes to 3 hours.
Message @vsim_support on Telegram, open a ticket from your account, or use the form on this page. A person answers every day from 08:00 to 24:00 Tehran time (UTC+3:30). VSIM has no phone line and no support email.
First, check if you need to write at allBefore you write
Do you need to contact us at all?
Often you do not. Pick what happened: the light tells you whether it fixes itself, takes one button in your account, or needs a person.
Fixes itself
No message needed
An order that gets no SMS costs nothing. Cancel it, or let it time out, and the full price returns to your balance on its own.
9,599of 13,062 one-time orders in our log ended without a code. Every one went back to the customer's balance with no message to support.
- Press Cancel while the order still shows no code: the refund is instant.
- Buy again with another carrier in the same country first. In our log that worked 21% of the time, against 11% for switching country.
- Still stuck after a few tries? Then write to us with the app and country.
Self-service
Report it on the order page
Use the "Did the app reject this number after the code? Report it" link on that order. A person reviews every report, so you do not need a separate message.
- Open the order in My orders.
- Press the report link and say what the app showed.
- A person reviews it and can refund the order to your balance.
Contact us
Open a ticket
If the gateway page says the payment is complete but your balance did not change, a person checks it with the gateway and credits you once it confirms.
- Choose the topic "A payment".
- Add the gateway (Heleket or NOWPayments), the amount and the transaction ID.
- Attach a screenshot of the payment page if you have one.
Self-service
Report it from your number page
Faults reported within 30 days are reviewed by a person, and a confirmed fault returns the full price to your balance.
- Open the number in your account and use its report button.
- Describe what Google showed you, in a few words.
- Always sign in from a US IP address: a lock caused by a sign-in from outside the US cannot be refunded.
Self-service
Reset your password first
A reset link goes to your account email and works for one hour. If you no longer have that email, write to us from Telegram or the form with the address you used.
- Use "Forgot password" on the sign-in page.
- Check spam if the email does not arrive within a few minutes.
- Lost access to the email? Message @vsim_support or use the form below.
Contact us
Open a ticket
Data requests go through a ticket so a person can check it comes from your own account. Spend your balance before a deletion: it cannot be withdrawn.
- Choose the topic "My account".
- Say whether you want a copy, a correction or a deletion.
- We reply in the same ticket.
Contact us
Ask us to look again
A person reviews every appeal. If it was our mistake, or once you fix the problem, the account comes back.
- Message @vsim_support or use the form below.
- Give the email of the closed account.
- Explain what happened in a few sentences.
Contact us
Ask on Telegram
Telegram is the quickest way to ask which app, country or number type fits what you need.
- Name the app or website you want to verify.
- Say whether you need one code or a number you keep.
- Mention your budget if price matters.
Switchboard
Which contact channel should you use?
Flip the switches to match your situation. The cable plugs into the line that suits you. All three reach the same people.
Your situation
Best line for you: Telegram
Telegram @vsim_support
Best for: Quick questions, appeals and anything before you buy.
- No VSIM account needed
- Photos and files through Telegram
- Needs a Telegram account
Ticket Inside your account
Best for: Orders, payments and data requests.
- Pick the order from a list
- PNG, JPG, WebP, PDF or TXT up to 1 MB
- Needs you to be signed in
Form No account, no Telegram
Best for: When you cannot sign in and do not use Telegram.
- Only an email address needed
- We reply by email
- No attachments, sent through Formspree
Reply planner
When will you get a reply?
Slide the sun to the time you plan to write. The glowing window shows when a reply usually lands, in Tehran time and in yours.
You write at01:45Tehran time
A reply usually lands08:30 to 11:00Tehran time
Support is open 08:00 to 24:00 Tehran time. Typical replies take 30 minutes to 3 hours. These are typical times, not a guarantee.
UTC+3:30Iran has no daylight saving, so support hours never shift during the year.
04:30 to 20:30The same hours in UTC.
Write onceA second message about the same problem goes to the back of the line, not the front.
Write it well
What should your message include?
Drag the divider. On the left, a message that starts a long chat. On the right, the same problem written so it is solved in one reply.
Starts a long chat
Hi
my money is gone??
please fix fast
- Which order?
- Which gateway?
- What did the screen say?
- Transaction ID?
Solved in one reply
- Topic
- A payment
- Order
- Top-up #2214, 13 Oct, 14:05
- Expected
- My balance should be $10.00 higher.
- Happened
- NOWPayments says "finished" but my balance did not change.
- Proof
- payment.png · transaction ID 5021…a9
Before you press Send
0 of 5 ready
Write to us without an account
We reply to the email you enter, usually within 30 minutes to 3 hours of support time.
Message sent
A person will reply to your email. Check spam if nothing arrives within a few hours of support time.
What happens after you press Send?
- It reaches our inboxFormspree delivers your message to VSIM support straight away.
- A person reads itDuring support hours, 08:00 to 24:00 Tehran time.
- You get an email backUsually within 30 minutes to 3 hours. We may ask for one more detail.
Have an account? A ticket is better: you can attach a screenshot and pick the order from a list.
Spot a fake
How do you know you are talking to the real VSIM?
Only @vsim_support on Telegram, tickets inside your account on vsim.co and the form on this page are VSIM. Everything else is someone pretending.
Official support accountVSIM
@vsim_support
Telegram · VSIM support
- Hours08:00 to 24:00 Tehran
- Also officialTickets on vsim.co
- Since15 Jan 2023
Check a handle that wrote to you
The result appears here.
Try these:
VSIM will never ask for
- Your password
- A wallet seed phrase or private key
- A payment outside vsim.co's top-up page
- Remote access to your phone or computer
If anyone asks for these in VSIM's name, stop and tell @vsim_support.
Who answers
Who reads your message?
A person from VSIM support reads every message: the same people who review refund reports, credit late top-ups and look again at closed accounts.
- VSIM opensOne-time numbers for app sign-ups, paid from a balance.
- Order log beginsThe first order behind the delivery data on our help pages.
- 13,062 ordersEvery one-time order in the log, recounted for our data pages.
- New VSIMRebuilt with plain-English rules and help pages based on our own order data.
Questions
What do people ask before they write?
10 conversations from the support inbox, answered the way we would answer you.
Visitor · question 1 of 10
How do I contact VSIM support?
VSIM supportMessage @vsim_support on Telegram, open a ticket from your VSIM account, or use the contact form on this page. A person answers every day between 08:00 and 24:00 Tehran time (UTC+3:30).
Visitor · question 2 of 10
What are VSIM's support hours?
VSIM supportEvery day from 08:00 to 24:00 Tehran time (UTC+3:30), which is 04:30 to 20:30 UTC. Messages sent overnight are answered from 08:00.
Visitor · question 3 of 10
How fast does VSIM support reply?
VSIM supportUsually within 30 minutes to 3 hours during support hours. A message sent close to midnight may wait until the next morning.
Visitor · question 4 of 10
Does VSIM have a phone number or support email?
VSIM supportNo. VSIM has no phone line and no support email address. Use Telegram, a ticket or the contact form.
Visitor · question 5 of 10
Do I need to contact support if my code did not arrive?
VSIM supportNo. An order that gets no SMS is refunded to your balance automatically when you cancel it or when it times out.
Visitor · question 6 of 10
What should I include when I contact support?
VSIM supportThe topic, the order or top-up it is about, what you expected, what happened, and a screenshot or transaction ID. For payments, add the gateway and the amount.
Visitor · question 7 of 10
Can I contact VSIM without an account?
VSIM supportYes. Telegram and the contact form both work without a VSIM account. Tickets need you to be signed in.
Visitor · question 8 of 10
Is @vsim_support the only official VSIM Telegram account?
VSIM supportYes. Any other handle is not VSIM. VSIM never asks for your password, a wallet seed phrase, remote access or a payment outside the top-up page.
Visitor · question 9 of 10
Can support send my balance back to my wallet?
VSIM supportNo. The VSIM balance can be spent on any number but cannot be withdrawn or exchanged for cash.
Visitor · question 10 of 10
How do I appeal a closed account?
VSIM supportMessage @vsim_support or use the contact form with the email of the closed account. A person looks again, and the account comes back if it was our mistake or once the problem is fixed.
Ready
Send it. A person is on the other end.
Telegram is the quickest line. Tickets keep everything with your account.